Device Troubleshooting

If you are experiencing Safari issues and cannot access certain websites, please complete the following.

1. Close all websites in Safari (all of the tabs)
2. Close all of the apps
3. Clear Safari’s Cache:
   1. Click Settings on iPad
   2. Scroll and Find Safari
   3. Scroll down to Advanced
   4. Website Data
   5. Let it populate then remove all website data.
   6. Shut down iPad
4. Restart the iPad

Follow these simple steps to restart your iPad:

1. Press and hold the Sleep/Wake button (along the top right).
2. When the red slider appears, slide it to turn off the iPad and then wait a few seconds.
3. Press and hold the Sleep/Wake button again until the Apple logo appears on the screen.

HARD RESTART:
If your iPad is still frozen, misbehaves, or doesn’t start, press and hold the Home button for 6 to 10 seconds to force any frozen applications to quit.

If a student is unable to search the internet and access outside-school websites, complete the following steps.

View the this PDF: Proxy Authentication Fix (PDF)

Digital textbooks need to have “Block Pop-ups” disabled:

1. Click “Settings” on iPad
2. Scroll and find Safari on the left
3. Scroll under the “General” section and disable “Block Pop-ups” (make it gray)

We have asked students to download PDF Cabinet or One Note as their annotations (mark up) tool for iPads from Self-Service.

If your students are using one or both of these apps and the mark-ups are NOT visible, have the student to try one of the following changes:

1. Use a different color font (other than black)
2. Change their display from Dark mode to light mode. (dark mode alters the font colors.)

Students in grades 5th-12th have access to Schoology as their Learning Management System. A teacher has the ability to lock down a test preventing students from going to the Internet to search for answers or use other apps not allowed.

If LockDown is not accessible, complete the following steps from the attached PDF.

LockDown Fixes

Students also may need to clear the browsing data from Safari:

1. Close all websites in Safari (all of the tabs)
2. Close all of the apps
3. Clear Safari’s Cache:
   1. Click Settings on iPad
   2. Scroll and Find Safari
   3. Scroll down to Advanced
   4. Website Data
   5. Let it populate then remove all website data.
   6. Shut down iPad
4. Restart the iPad

Student is not able to access a Schoology Conference session.

Use this PDF to setup iPad: Schoology Conference (PDF)