Frequently Asked Questions

      iPads & Laptops

      • What will my child receive?

      • If the device is damaged, am I responsible?

      • Is there a fee?

      • Who do I pay?

      • Where does my child find Tech Support if needed?

      • What is the OSD student activity portal?

      • What is the OSD grade portal?

      General Technology

      • What is Self-Service

      • Liquid has spilled onto my laptop. What should I do?

      • How do I find the barcode number of my computer?

      • My laptop isn't working properly. How do I get it fixed?

      • My laptop case is damaged. How do I get it replaced?

      • My backpack is damaged. How do I get it replaced?

      • How do I get a power adapter replacement, and will it be covered by warranty?

      Last Modified on November 9, 2022