General Tech- Frequently Asked Questions

  • What is Self-Service

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    Self-Service is an application that allows you to install OSD approved applications and resources without an administrator password. You can use your Self-Service application to install software such as Flash Player updates, lockdown browser updates, printers, browsers and much more. To access Self-Service, just do a Spotlight search for "Self-Service", or you can find Self-Service in your "Applications" folder. Remember, if there is an application or resource you need installed, there is an excellent chance you already have access to it in Self-Service.

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  • Liquid has spilled onto my laptop. What should I do?

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    You should immediately turn off your laptop and enter a tech request.  Do not attempt to power on your laptop as this could cause more damage. Even though your laptop might still be functional, it could be only a matter of time before your laptop stops working. Your best chance to save your laptop and possibly avoid fines would be to notify the tech department as quickly as possible by entering a tech request and explaining exactly what happened. If tech is notified quickly enough, it is possible that liquid that has entered the inside of your computer could be removed to save it from damaging corrosion later.

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  • How do I find the barcode number of my computer?

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    Open your Self-Service app, then select "Self Help" from the menu on the right side of the window. Look for "Display Computer Info", then click "Show". Your computer barcode number will be the last 5 digits of the computer name.

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  • My laptop isn't working properly. How do I get it fixed?

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    You should enter a tech request. If your computer related issue does not involve any kind of hardware related problem such as broken screen, liquid spill, missing keys, damaged case/charger, etc., you can click on blue, "Chat now" button below to start a chat session with a tech. 

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  • My laptop case is damaged. How do I get it replaced?

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    If damage is due to a manufacturing defect, please enter a tech request to have the case evaluated for replacement under warranty. For all other laptop case damage, please see your school administration to purchase a replacement. 

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  • My backpack is damaged. How do I get it replaced?

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    If damage is due to a manufacturing defect, please enter a tech request to have the backpack evaluated for replacement under warranty. For all other backpack damage, please see your school administration to purchase a replacement. 

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  • How do I get a power adapter replacement, and will it be covered by warranty?

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    Many times, power adapters can be replaced under warranty if damage is due to normal wear and tear. An example of normal wear and tear would be if the white power cable begins to fray just at the point it connects to the power adapter itself. If there are cuts to the power adapter power cable, or other physical damage to the power adapter or power cable, replacement will most likely not be covered by warranty. A replacement power adapter can be purchased from your school store. In order for your charger replacement to be considered a valid replacement, it has to be a genuine Apple part.

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  • What do I do if Flash Player is out of date?

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    You'll find "How-To" videos posted on the the blue navigation bar to the left of this text. Just click on the link "Tech Tips for Students" from the Technology page to access a video to guide you through updating Flash Player using Self-Service, along with several other helpful "How-To" videos.

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